After my second case closed without notice, I opened a third on October 1. On October 4, after what it called a review of the full history, Support wrote that “the available Support records do not establish a definitive product rule” for how an active Pro weekly Codex window meets a downgrade to Plus. No refund, no credit, no reset. OpenAI has no measure for its own meter, and in place of an answer, its support suggested I spend a reset I didn’t have.

My first query got a possible bot response with the promise of escalation to a human representative. I suspect I was put in front of another AI agent, likely running a higher model. OpenAI left that vague. After five days of silence, I decided to open a new case.