How to Band-Aid Fix Behaviour Account Sync with Wrong PSN
If you are using a single computer amongst multiple PlayStation players, (e.g. different players on family computers, regional PlayStation accounts by the same person) Behaviour has made some dubious choices on their end to make the life difficulty for most players. The website, when it is linking PSN accounts, does so automatically without asking the user’s permission to link which one.
Symptoms
Let’s assume Jane and John are using the same computer, and John wishes to connected his new Behaviour account to his PSN; if Jane was the last person to use the PSN website, Behaviour will automatically link John’s BA account to Jane’s PSN, without a single warning which account it is linking to. The only “warning” I saw was that the process cannot be reversed. In most circumstances, John’s Behaviour Account is now permanently linked with Jane’s PSN account.
Band-aid Fix
If you just signed up for Behaviour and have not linked any other platforms (e.g. Steam) to the account yet, there is a quick and dirty fix. You can change the email address of the Behaviour account to a secondary email address, then create another Behaviour account which will then take the proper email address and PSN account.
If it is already linked with another platform, I would suggest getting in touch with Behaviour customer support. On some of the threads I’ve looked into, the official response from the Behaviour was less than optimistic, but seeing as the problem has been repeatedly resurfaced, they may have better guidelines to work with then before.
Afterthoughts
This kind of method does not always work, especially ones that keeps the email addresses after deletion (e.g. Disney+), but it works in this particular case. I suppose each systems would have reasons to exist, but as a general rule, I believe it is prohibitively risky to rely email addresses to be permanent. I never understood how some of the services would coincide the email address with the username.
Having said all that, if Behaviour simply created a pop-up saying ‘do you wish to connect jane.doe@email.com’ before the confirmation, many users would have immediately noticed the red flag. I take it the system is not meant for situations such as a family computer, or players who have moved abroad. It is even more bizarre that Behaviour website did not ask for PSN authentication. I’m not sure if this is the most secure way to go about doing this.